UK Bank implements Charter UK PPI solution as cost effective alternative to out sourcing
The latest organisation to implement Charter UK's PPI complaint management solution has revealed it was a more cost effective alternative to outsourcing the issue.Having gone live with the software earlier this month, a spokesperson for the Bank said that they believed the PPI issue was not a short term problem that required a short term solution, and that it was more cost effective for them to establish a dedicated team to manage their PPI complaints which would be embedded into a longer term complaint management plan.
With the judicial review on PPI complaints expected in April, time may be running out for some organisations to finalise their strategy for managing their backlog of complaints and the significant volumes that may flood in (for years to come) after the High Court ruling is known.
Rob Mandell, Head of Business Development at Charted UK stated; 'The challenge for some organisations will be huge and whilst outsourcing seems to be an easy option, we have been able to demonstrate that our complaint management solution is capable of delivery millions of pounds in cost savings for PPI Remediation projects.'
