It ensures organisations have a compliant workflow in place that is capable of meeting and exceeding the FSA's rules on complaint management with the flexibility to adapt to the future regulatory changes.
Features
- Actions timescales can be calculated using business or calendar days
- Stop the clock functionality is available to ensure that time when an action is outstanding with the customer is not taken in to account when reporting back to the FSA
- Action cardinality is restricted according to FSA rules
- Product and category mapping to the FSA reporting standards is also easily achieved, allowing the business to report against its own product categories as well as the FSA's
- Support is also provided for late actions and for complaints that are escalated to the Financial Ombudsman Service
