The intuitive browser-based interface has been designed to enable organisations to implement a central and consistent approach to capturing and managing all forms of customer feedback.
The application combines three main management functions – document management, case management and diary management - to significantly increase agent, departmental and operational efficiency.
Features
- Feature rich intuitive browser –based solution
- Multi-channel feedback management capability
- Centrally capture and manage customer feedback
- Rapid departmental or enterprise wide deployment
- Automated process and workflow management
- Improves accuracy and speed of response
- Track root causes of issues
- SLA management
- Dynamically manage user and department workloads
- Robust management information (MI ) reporting
