Increasing numbers of Financial Ombudsman Service complaint referrals are presenting significant and costly challenges for many firms.
Charter Continuum can substantially reduce the risk of complaint escalation and improve your capability to handle FOS referred complaints.
At the onset of complaint capture, Charter Continuum provides a fully auditable account of case interactions, communications and actions taken to resolve a complaint.
It ensures you are able to review, scrutinise and ensure appropriate and informed decisions are made to reduce mistakes and the risk of escalation to FOS.
For FOS investigation teams, Charter Continuum streamlines the process of case assessment and examination through automated workflow processes and immediate retrieval of a complaint with a comprehensive image and audit trail.
Robust system reporting and root cause analysis capabilities ensure you are able to identify and evidence business improvements made and improve customer outcomes.
FOS Referrals
