New FSA complaint handling rules are set to increase pressure on firms to undertake comprehensive root cause analysis work and intensify workload burdens on resources.
Organisations using 'hard wired' disparate systems and approaches to service a two stage process will face significant challenges to comply without a considerable investment in IT systems and resources.
Charter Continuum can ensure your organisation is able to deploy an efficient approach to managing complaints that is capable of adapting to new rules and future regulatory changes.
It has been specifically designed to provide a consistent and compliant platform for managing customer complaints in an enterprise environment.
By replacing out dated and inefficient technologies with Charter Continuum your firm can ensure regulatory compliance and improve operational efficiency by up to 50%.
New FSA rule changes technology briefing >
New FSA Complaint Rules
