Successfully deployed in several UK banks to handle PPI complaints, Charter Continuum can reduce manual overheads by as much as 50% and increase the number of cases processed through to outcome each day.
The software's ability to automate a large proportion of the workload enables a lean approach to claim handling - from complaint capture and processing to calculating PPI redress and data transfer to cheque runs and/or account crediting systems.
All completed case records and correspondence are exported back to your primary CRM applications for future reference ensuring no duplication of effort or loss of information. The stored audit trail is fully reportable to produce robust MI as and FSA and FOS reports.
- 30 – 50% reduction in resource overheads compared to manual claim processing
- Rapid deployment by Saas or within your own IT environment
- Eliminate risk of non-compliance on FSA rulings and timelines for remediation
- Streamlines engagement with CMCs
- Significantly increases case processing capability
- No impact on business as usual operations
