New FSA 'one stage' complaint

New Charter UK Whitepaper

14.09.2011

Latest Charter UK white paper

Charter UK has launched a new white paper in response to changes made by the FSA on complaint handling rules and the requirement for all financial firms to appoint a 'nominated head of complaints' by September 1st 2011.

'New FSA 'one stage' complaint –handling process will require special attention from nominated Heads of Complaints,'

The white paper sets out the enterprise challenges of adopting the one stage complaint handling process and meeting new complaint handling rules.

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Effective PPI One stage complaint process

News Archive 2011

06.02.2012

FSA's guidelines on PPI remediation unachievable says Charter UK

23.01.2012

Charter UK warns companies need to review complaint handling in light of recent FSA fines

11.01.2012

Charter UK calls for greater powers by OFGEM

Paul Clark, says energy regulators need to take the lead of the FSA

15.11.2011

Energy giants should follow financial services in response to complaints

Utility companies to improve customer focus

Ofgem, is considering taking action over the way energy giants handle complaints

14.10.2011

Turning up the heat

Why the pressure is mounting for utility companies to improve customer focus

28.09.2011

FSA reveals industry complaint volumes

FSA reveals latest round of complaint data

Banks are determined to improve says Charter UK CEO

14.09.2011

Latest Charter UK White paper

New Charter UK Whitepaper changes made by the FSA on complaint handling rules

New FSA 'one stage' complaint–handling process will require special attention from nominated Heads of Complaints

17.08.2011

Complaints head failure

FSA deadline just 2 weeks away financial services firms yet to nominate head of complaints

Half of large financial services firms yet to nominate head of complaints, according to experts at Charter UK

09.08.2011

September technology briefings

FSA complaint handling rules raise Key IT issues

Key IT issues and challenges raised by new FSA complaint handling rules

08.07.2011

Financial firms to face major IT changes to comply with FSA

New FSA complaint handling rules will require major IT changes

30.06.2011

Customer service more important than ever, says Charter UK CEO

Paul Clark, CEO of Charter UK, says retaining customers and avoiding regulatory penalties has made customer services more important than ever

08.06.2011

PPI remediation crisis

New white paper from Charter UK outlines steps lenders need to take to address the PPI remediation crisis

11.05.2011

Processing PPI complaints

Increased automation can reduce the cost of processing PPI complaints by up to 50%

21.03.2011

PPI Judicial Review Announcement

PPI Judicial Review Announcement: Rise in interest for Charter UK PPI claims management software solution

18.04.2011

BBA Complaints Conference Update

The British Bankers Association (BBA) has postponed its planned Complaints Management conference on the 19th May until 16th June.

21.03.2011

UK Bank implements Charter UK PPI solution

The latest organisation to implement Charter UK's PPI complaint management solution has revealed it was a more cost effective alternative to outsourcing the issue.

06.02.2011

Charter UK software to support BSI standards

Charter Continuum - has been recognised in helping organisations meet BSI standards for quality management and customer satisfaction.

11.01.2011

Charter UK to sponsor BBA International Banking Conference

Charter UK has announced that it will be sponsoring the British Bankers Association's annual International Banking Conference in June 2011

04.01.2011

Nothing standard about this standard

Charter UK develop a template for enterprise-level systems to handle complaints

Charter UK to work with British Standards Institute, using Continuum to develop a template enterprise-level complaints handling system

Enterprise Complaint and Feedback Management Software

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